About Us

Welcome to Floraiilins

Thank you for visiting Floraiilins.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.

Wenzhou Haosi E-Commerce Co., Ltd. is the legal company responsible for operating this online store and managing product sales, order processing, payment support, shipping coordination, customer communication, returns, refunds, and after-sales assistance.

We aim to make shopping straightforward through clear product information, accessible store policies, and helpful customer support.

About Floraiilins

At Floraiilins, we select products that bring a decorative touch to everyday spaces and special occasions.

We believe customers should be able to understand what they are purchasing, review the applicable shipping and return information, and easily contact the company operating the store.

Our priorities include:

  • Providing clear product descriptions and relevant product details;

  • Making shipping, return, and refund policies easy to find;

  • Keeping customers informed about their orders;

  • Assisting with delivery questions and after-sales requests;

  • Improving our store information and services based on customer feedback.

Customer Support

For questions about products, payments, orders, shipping, tracking, returns, or refunds, please contact our support team.

We also assist with items that arrive damaged, defective, incorrect, or materially different from their descriptions.

Email: service@floraiilins.com
Phone: +86 13587611817

For order-related inquiries, please include your order number and the email address used at checkout. Where relevant, include a description of the issue and supporting photos or videos to help us review your request.

Business Information

Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.

Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China

Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817

Return Assistance

Please contact service@floraiilins.com before sending an item back.

The business address above should not be used for returns unless our customer support team specifically authorizes it.

Once your return request has been reviewed and approved, we will provide the appropriate return address and instructions. Please refer to our Return & Refund Policy for eligibility requirements, applicable return shipping costs, and refund processing times.