Shipping Policy
Last Updated: October 22, 2026
Thank you for shopping with Floraiilins.
Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.
This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, shipping charges, tracking services, and assistance with delivery issues.
1. Shipping Destination
We currently ship to the United States. Available delivery options for your address will be displayed at checkout.
Please review your shipping address carefully before submitting your order, including any apartment or unit number and the correct ZIP code.
2. Order Processing Time
Orders are generally processed within 1β5 business days after payment confirmation.
Processing includes preparing and packing your order before dispatch. This period is separate from the estimated delivery time.
Business days exclude weekends and applicable public holidays.
If product availability or an operational issue prevents us from dispatching your order within the stated processing period, we will notify you and explain the available options, including cancellation and a refund if you do not wish to wait.
3. Shipping Methods and Costs
Standard shipping to the United States is available at the following rates:
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Orders of $39.00 USD or more: Free standard shipping.
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Orders below $39.00 USD: Standard shipping costs $5.99 USD.
For both options, estimated delivery is 10β15 business days after dispatch.
Applicable shipping charges and your order total will be shown at checkout before payment. Any shipping promotion will be subject to the terms displayed with that offer.
4. Estimated Delivery Time
Standard delivery generally takes 10β15 business days after dispatch, in addition to the 1β5 business day processing period.
Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, customs processing where applicable, and local delivery conditions may affect delivery.
If your order has not arrived within the estimated timeframe, please contact us so we can investigate and help resolve the issue.
5. Fulfillment Locations
Orders may be fulfilled through our own facilities or third-party fulfillment partners, depending on inventory availability and the delivery destination.
The dispatch location may differ from our business address. A United States delivery address does not necessarily mean your order will ship from a United States warehouse.
For questions about the dispatch location of a particular product, please contact us before ordering.
6. Shipping Confirmation and Tracking
Once your order has shipped, we will send a shipping confirmation email with tracking information.
Tracking updates may take time to appear after dispatch. If you have not received your shipping confirmation or tracking has not updated for an extended period, please contact:
Include your order number, the email address used at checkout, and any available tracking number.
7. Address Changes and Incorrect Shipping Information
If you notice an address error after ordering, please contact us immediately.
We will check whether the address can still be updated before dispatch. Once fulfillment preparation has begun or the package has shipped, address changes cannot be guaranteed.
If an incorrect or incomplete address supplied by the customer results in a failed delivery, we will review the circumstances and explain any available redelivery or return options. Any additional charge will be explained before you agree to the arrangement.
You will not be responsible for additional shipping costs caused by an addressing or fulfillment error on our part.
8. Delayed Shipments
If your order exceeds the estimated delivery timeframe, contact service@floraiilins.com with your order number and tracking details.
We will review the shipment, contact the carrier or fulfillment partner where appropriate, and communicate the available next steps.
We remain your point of contact for delivery assistance after the package is handed to the carrier. If delivery cannot be completed, we will arrange an appropriate replacement or refund based on the circumstances.
9. Lost or Missing Packages
If tracking suggests your package is lost or shows an unusual lack of movement, please contact us.
We will investigate with the carrier or fulfillment partner. If the package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost to you.
For a full-order refund due to a package lost in transit, the refund will include any original shipping charge paid.
10. Tracking Shows Delivered but the Package Is Missing
If tracking shows βDeliveredβ but you cannot locate your package, please check:
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Your mailbox, entrance, and other possible delivery locations;
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Building reception or a parcel collection area;
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With household members or neighbors where appropriate;
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Any delivery photo or notice provided by the carrier.
If the package is still missing, contact us with your order number and tracking details.
We will review the delivery information and help investigate with the carrier. A βDeliveredβ tracking status alone will not automatically result in rejection of your request. We will explain our findings and the available resolution based on the investigation.
11. Damaged Packages or Items
If your package or an item arrives damaged, please contact us as soon as reasonably possible.
Include your order number, a description of the damage, and relevant photos of the item and packaging where available. Please retain the packaging while the issue is being reviewed, if reasonably possible.
We will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required, we will arrange or cover the necessary return shipping.
If photos are unavailable, contact us so we can discuss another reasonable way to review the issue.
12. Refused or Undeliverable Packages
If a package is returned as undeliverable or refused, please contact us so we can review the reason and explain the available options.
For delivery failures caused by incorrect customer-provided information or a refusal unrelated to a product or service issue, necessary additional shipping or return costs may be the customer's responsibility. We will explain any applicable costs and refund adjustment.
If the delivery failure results from our error or a carrier issue, we will arrange an appropriate resolution at no additional cost to you.
Refusing delivery does not replace the return request process. To request a return, please contact our support team and follow our Return & Refund Policy.
13. Cancellations, Returns, and Refunds
If you wish to cancel an order, contact us promptly. We will check whether it can still be stopped before dispatch.
If cancellation is successful before dispatch, we will refund the full amount paid, including any shipping charge, without a cancellation fee.
After dispatch, eligible returns may be requested within 14 calendar days after delivery, subject to our Return & Refund Policy.
Approved refunds are issued to the original payment method within 5β10 business days after:
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Confirmation of a successful cancellation;
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Receipt and inspection of an approved return; or
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Approval of a refund that does not require a return.
Your bank or payment provider may require additional time to display the funds.
Please review our Return & Refund Policy for complete return conditions, shipping responsibilities, and refund details.
14. Contact and Business Information
For shipping, delivery, tracking, or order assistance, please contact:
Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.
Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817
Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China
Please include your order number and the email address used at checkout when contacting us about an order.
Our business address should not be used for returns unless our support team specifically authorizes it.
Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.