Contact Us

Thank you for visiting Floraiilins.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.

Wenzhou Haosi E-Commerce Co., Ltd. is the legal company responsible for operating this online store and managing product sales, order processing, shipping coordination, customer support, returns, refunds, and related after-sales services.

Customer Support

For questions about products, orders, payments, shipping, tracking, returns, or refunds, please contact:

Email: service@floraiilins.com
Phone: +86 13587611817

Our team also assists with damaged, defective, missing, incorrect, or materially misdescribed items.

Help with an Existing Order

Please include the following information when contacting us:

  • Your order number;

  • The email address used at checkout;

  • A brief description of your question or request;

  • Relevant photos or videos, where applicable.

If photos or videos are unavailable, please contact us so we can discuss another reasonable way to review the issue.

Please do not send passwords, payment security codes, or complete payment card details.

Shipping and Delivery Assistance

If your shipment is delayed, tracking has not updated for an extended period, or your package appears lost, please contact us with your order number and available tracking details.

If tracking shows “Delivered” but you cannot locate your package, we will help review the delivery information and investigate. A “Delivered” status alone will not automatically result in rejection of your request.

Please refer to our Shipping Policy for shipping charges, processing times, delivery estimates, and further delivery information.

Returns, Refunds, and Cancellations

To request a return, refund, or cancellation, email service@floraiilins.com with your order details and a description of your request.

Please do not send products to our business address unless our support team specifically authorizes it.

After your return request is reviewed and approved, we will provide the appropriate return address and instructions.

For cancellation requests, please contact us promptly so we can check whether your order can still be stopped before dispatch.

Please refer to our Return & Refund Policy for return eligibility, shipping responsibilities, cancellation conditions, and refund processing times.

Response Times

We aim to respond to inquiries as soon as reasonably possible. Response times may be longer during weekends, applicable public holidays, or periods of high inquiry volume.

If you are following up on an existing request, please reply to the same email conversation so we can review the relevant details together.

Business Information

Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.

Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China

Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817

The business address above is not a return address unless specifically authorized by our support team.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.