Return & Refund Policy

Last Updated: October 22, 2026

Thank you for shopping with Floraiilins.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.

Wenzhou Haosi E-Commerce Co., Ltd. manages this online store, including product sales, order processing, shipping coordination, customer support, returns, refunds, and related after-sales services.

This policy explains how to request a return, who pays return shipping costs, how cancellations are handled, and when approved refunds are issued.

1. Return Period

You may request a return for eligible products within 14 calendar days after delivery.

Please contact us within this period to initiate your request. Our team will provide the return instructions and applicable mailing deadline after approval.

This standard return window does not limit any rights or remedies available under applicable law for damaged, defective, incorrect, or misdescribed products.

2. Return Conditions

For change-of-mind or preference-based returns:

• The item must be unused and in its original condition;

• Original packaging, accessories, and included components must be returned where applicable;

• You must provide your order number or other valid proof of purchase.

These conditions apply to preference-based returns. An item that arrives damaged, defective, incomplete, incorrect, or materially different from its description will be reviewed separately and does not need to meet the unused-item conditions to qualify for assistance.

3. How to Request a Return

Email service@floraiilins.com with:

• Your order number and the email address used at checkout;

• The item you wish to return;

• The reason for your request;

• Relevant photos or videos, where applicable.

We will review your request and provide the next steps, including the return address and shipping arrangements where a return is required.

Please obtain return approval and instructions before sending an item back.

If supporting photos or videos are unavailable, contact us so we can discuss another reasonable way to review the issue.

4. Return Address

The designated return address may differ from our business address.

Please do not send returns to our business address unless our support team specifically authorizes it.

After approval, we will provide the correct return address and instructions. Sending an item elsewhere may delay receipt and refund processing.

Please retain your return shipping receipt and any tracking information until the return has been resolved.

5. Return Shipping Costs

Change-of-Mind or Preference-Based Returns

Customers are responsible for return shipping costs when returning an item because of a change of mind, personal preference, or an incorrect size, color, style, or product selected by the customer.

For these returns, the refund covers the price paid for the returned item. Original outbound shipping charges are not refundable unless required by applicable law.

We do not charge restocking fees.

Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

If a return is required, we will arrange a prepaid return method or cover the necessary return shipping costs. Please contact us before purchasing return postage so we can confirm the arrangements.

For a full-order refund resulting from such an issue, we will also refund any original shipping charge paid. For an affected item within a larger order, we will explain the applicable refund and shipping adjustment when confirming the resolution.

6. Missing Items

If an item is missing from your order, contact us with your order number and details of the missing item.

We will check whether the order was shipped in separate packages or whether an item was omitted. If an item is confirmed missing, we will arrange an appropriate replacement or refund at no additional cost to you.

You will not be required to return an item you did not receive.

7. Order Changes and Cancellations

Please email service@floraiilins.com as soon as possible if you need to change or cancel an order.

Include your order number, checkout email address, and the requested change or cancellation.

We will check whether your order can still be modified or stopped before dispatch. Cancellation is not guaranteed once fulfillment preparation has begun.

If we successfully cancel your order before dispatch:

• No cancellation fee will be charged;

• The full amount paid, including any shipping charge, will be refunded;

• The refund will be issued to your original payment method within 5–10 business days after cancellation is confirmed.

If the order has already shipped, please follow the return procedure after delivery.

8. Return Inspection and Refund Decisions

After receiving your approved return, we will inspect the item against the applicable return requirements and notify you of the refund decision.

If a refund is declined or adjusted, we will explain the reason. You may contact us if you believe relevant information has been overlooked.

Approved refunds are issued to the original payment method used for the purchase.

9. Refund Processing Times

For approved returns, refunds are issued within 5–10 business days after the returned item has been received and inspected.

If we approve a refund without requiring a return, it will be issued within 5–10 business days after approval.

For successful order cancellations, refunds are issued within 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays. Your bank, card issuer, or payment provider may require additional time to display the funds after we issue the refund.

10. Late or Missing Refunds

If your refund has not appeared within the stated timeframe:

1. Check the account associated with your original payment method.

2. Ask your bank or payment provider whether the refund is pending.

3. Contact us so we can check the refund status and provide available transaction details.

Email service@floraiilins.com with your order number and any refund confirmation you received.

Please do not send passwords, security codes, or complete payment card details.

11. Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot be waived under applicable law.

Where mandatory consumer protections provide additional rights or remedies, those protections continue to apply.

12. Customer Support and Business Information

For returns, refunds, cancellations, or other order concerns, please contact:

Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.
Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817

Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China

This business address is not a return address unless specifically authorized by our support team.

For order-related requests, please include your order number and the email address used at checkout.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.