Terms of Purchase

Last Updated: October 22, 2026

Thank you for shopping with Floraiilins.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.

Wenzhou Haosi E-Commerce Co., Ltd. is the company responsible for managing purchases through our online store, including product sales, order processing, shipping coordination, customer support, returns, and refunds.

These Terms of Purchase explain the conditions that apply when you place an order. Please review them together with our Terms of Service, Shipping Policy, and Return & Refund Policy before completing checkout. Our Privacy Policy explains how we handle personal information.

1. Placing an Order

When placing an order, please provide accurate, complete, and current information.

Before submitting payment, review:

  • The product description and specifications;

  • Selected quantities, sizes, colors, and other options;

  • Your contact and shipping information;

  • Your payment information;

  • The total price, including applicable shipping charges and taxes collected at checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method and legally able to make the purchase, or have appropriate authorization.

2. Order Confirmation and Acceptance

After submitting your order, you will receive an order confirmation email.

This email acknowledges receipt of your order request. It does not by itself confirm acceptance or dispatch.

Order acceptance occurs when we send a shipping confirmation for the applicable items.

Before acceptance, we may decline or cancel an order because of:

  • Unavailable inventory;

  • A material pricing or product information error;

  • Payment failure;

  • Reasonable concerns about fraud or unauthorized payment;

  • Incomplete or invalid delivery information that cannot be resolved.

We will notify you if we cannot accept your order. We will not require you to accept a higher price or substitute product without your agreement.

If payment has already been collected for a cancelled order, we will refund the amount paid for the cancelled items and any applicable shipping charges to your original payment method within 5โ€“10 business days after cancellation confirmation.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and availability information.

Minor visual differences may result from lighting, screen settings, or normal manufacturing variations. These differences do not excuse supplying a defective, incorrect, or materially misdescribed item.

If a product you receive is materially different from its description, please contact us for assistance under our Return & Refund Policy.

4. Pricing and Payment

Prices and shipping charges are stated in USD, unless otherwise clearly indicated.

Available payment methods and the total payable amount are displayed at checkout before payment.

Price changes apply to future purchases and do not authorize an increase to the price of an accepted order without your agreement.

Please provide valid billing information and use a payment method you are authorized to use. Order processing generally begins after payment confirmation.

If you suspect an incorrect or duplicate charge, contact us so we can review the transaction.

5. Order Processing

Orders are generally processed within 1โ€“5 business days after payment confirmation.

Processing includes order review, preparation, and packing before dispatch. This period is separate from the estimated delivery time.

Business days exclude weekends and applicable public holidays.

If we cannot dispatch your order within the stated processing period, we will notify you, explain the expected delay, and provide available options, including cancellation and a refund if you do not wish to wait.

6. Order Changes and Cancellations

To request a change or cancellation, email service@floraiilins.com as soon as possible.

Include your order number, checkout email address, and details of your request.

We will check whether your order can still be modified or stopped before dispatch. Changes and cancellations cannot be guaranteed once fulfillment preparation has begun.

If we successfully cancel an order before dispatch:

  • No cancellation fee will be charged;

  • The full amount paid, including any shipping charge, will be refunded;

  • The refund will be issued to the original payment method within 5โ€“10 business days after cancellation confirmation.

If your order has already shipped, please follow our Return & Refund Policy after delivery.

7. Shipping and Delivery

We currently ship to the United States.

Standard shipping terms are:

  • Orders of $39.00 USD or more: Free standard shipping;

  • Orders below $39.00 USD: $5.99 USD standard shipping;

  • Estimated delivery: 10โ€“15 business days after dispatch.

Delivery estimates exclude the 1โ€“5 business day processing period.

Orders may be fulfilled through our facilities or fulfillment partners. The dispatch location may differ from our business address, and delivery to the United States does not necessarily mean dispatch from a United States warehouse.

After dispatch, we will send a shipping confirmation email with tracking information.

Delivery estimates may be affected by carrier disruptions, weather, holidays, customs processing where applicable, or local delivery conditions. Please review our Shipping Policy for complete details.

8. Delivery Problems and Missing Items

If your shipment is delayed, tracking has not updated for an extended period, or your package appears lost, contact us with your order number and available tracking details.

We will review the shipment and coordinate with the carrier or fulfillment partner where appropriate. If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost to you.

For a full-order refund due to a package lost in transit, we will also refund any original shipping charge paid.

If tracking shows โ€œDeliveredโ€ but you cannot locate the package, contact us so we can investigate. A โ€œDeliveredโ€ status alone will not automatically result in rejection of your request.

If an item is missing from your order, we will check whether it was shipped separately or omitted and arrange an appropriate resolution.

9. Returns and Return Shipping

You may request a return for eligible items within 14 calendar days after delivery.

For change-of-mind returns, items must be unused, in their original condition, and include original packaging, accessories, and components where applicable. You must provide your order number or other valid proof of purchase.

Customers are responsible for return shipping costs for preference-based returns. Original outbound shipping charges are not refundable for these returns unless required by applicable law.

We do not charge restocking fees.

Please contact us before sending an item back. After approval, we will provide the appropriate return address and instructions.

Our business address is not a return address unless our support team specifically authorizes it.

Please review our Return & Refund Policy for complete eligibility requirements and procedures.

10. Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us with:

  • Your order number;

  • A description of the issue;

  • Relevant photos or videos, where available.

If supporting images are unavailable, contact us so we can discuss another reasonable way to review the issue.

We will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required, we will arrange or cover the necessary return shipping.

For a full-order refund resulting from such an issue, we will also refund any original shipping charge paid. For an affected item within a larger order, we will explain the applicable refund and shipping adjustment.

The unused-item conditions for change-of-mind returns do not prevent you from requesting assistance with a product issue.

11. Refund Method and Timing

Approved refunds are issued to the original payment method.

Refunds are issued within:

  • 5โ€“10 business days after receipt and inspection of an approved return;

  • 5โ€“10 business days after approval when no return is required;

  • 5โ€“10 business days after cancellation confirmation for successfully cancelled orders.

Your bank, card issuer, or payment provider may require additional time to display the funds.

If you have not received a refund within the stated timeframe, contact us with your order number and any refund confirmation.

12. Payment Information

Payments are handled through the payment providers available at checkout. Their own terms and privacy policies may apply to information they collect directly.

We may receive payment status, transaction references, and other information needed to confirm purchases, manage orders, and issue refunds.

Please do not send passwords, payment security codes, or complete payment card details to customer support.

13. Customer Responsibilities

Please provide accurate billing, shipping, and contact information and review your order before payment.

If you discover an address error, contact us promptly. We will check whether it can still be corrected before dispatch.

If incorrect customer-provided information causes a delivery problem, we will explain available options and any necessary additional costs before you agree to an arrangement.

You will not be responsible for additional shipping costs caused by our addressing or fulfillment errors.

Please use purchased products according to their descriptions, instructions, and applicable safety information.

14. Related Policies and Consumer Rights

These Terms of Purchase should be read together with our:

  • Terms of Service;

  • Shipping Policy;

  • Return & Refund Policy;

  • Privacy Policy.

Using third-party payment, shipping, or fulfillment providers does not remove our responsibilities concerning your purchase or valid requests for assistance.

Nothing in these terms excludes or limits consumer rights, remedies, or liability that cannot lawfully be excluded or limited.

Delays or events outside our reasonable control do not automatically remove our obligations to investigate delivery issues or provide an appropriate resolution.

15. Changes to These Terms

We may update these terms to reflect changes in our services, business practices, or applicable requirements.

Updated versions will be posted on this page with a revised โ€œLast Updatedโ€ date. Where required, we will provide additional notice.

Changes apply prospectively and do not retroactively reduce your rights concerning an existing purchase. The terms presented when your order was placed continue to govern that purchase unless you agree otherwise or applicable law requires a different approach.

16. Contact and Business Information

For questions about purchases, payments, shipping, cancellations, returns, or refunds, please contact:

Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.
Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817

Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China

For order-related requests, please include your order number and the email address used at checkout.

Please do not send returns to this business address unless specifically authorized by our support team.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.