Terms of Service

Last Updated: October 22, 2026

Welcome to Floraiilins.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.

These Terms of Service apply when you access our online store, browse products, place orders, or use our services.

Please read these terms together with our Shipping Policy, Return & Refund Policy, and Terms of Purchase. Our Privacy Policy explains how we handle personal information.

1. Store Operator

The Floraiilins online store is operated by Wenzhou Haosi E-Commerce Co., Ltd.

Throughout these terms, “Floraiilins,” “we,” “us,” and “our” refer to Wenzhou Haosi E-Commerce Co., Ltd., operating under the Floraiilins brand.

We manage product sales, order processing, shipping coordination, customer support, returns, refunds, and related after-sales services.

2. Website Use

When using our website, you agree to:

• Provide accurate and complete information when placing orders or requesting assistance;

• Use the website only for lawful purposes;

• Keep any account login details confidential;

• Avoid interfering with website security, operation, or functionality;

• Comply with applicable laws and these terms.

You must be legally able to enter into a purchase agreement or have appropriate authorization to do so.

We may restrict access where reasonably necessary to address fraud, security threats, unlawful conduct, or misuse. Such restrictions do not remove our obligations concerning existing purchases or valid refund requests.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.

Minor visual differences may result from lighting, screen settings, or normal manufacturing variations. These differences do not excuse supplying an incorrect, defective, or materially misdescribed product.

If an item you receive is materially different from its description, please contact us for assistance under our Return & Refund Policy.

4. Orders and Acceptance

Please review your items, quantities, selected options, shipping address, and total price before submitting an order.

An order confirmation email acknowledges receipt of your order and does not by itself confirm acceptance. Acceptance occurs when we send a shipping confirmation for the applicable items.

Before acceptance, we may need to decline or cancel an order because of:

• Unavailable inventory;

• A material pricing or product information error;

• Payment failure;

• Reasonable concerns about fraud or unauthorized payment;

• Incomplete or invalid delivery information that cannot be resolved.

We will notify you if an order cannot be accepted. If payment has been collected for a cancelled order, we will refund the amount paid for the cancelled items and any applicable shipping charges to the original payment method within 5–10 business days after cancellation confirmation.

We will not require you to accept a higher price or substitute product without your agreement.

5. Pricing and Payment

Prices and shipping charges are stated in USD, unless otherwise clearly indicated.

The checkout page displays the total payable amount, including applicable shipping charges and taxes collected at checkout, before you submit payment.

Price changes apply to future purchases. They do not authorize us to increase the amount of an accepted order without your agreement.

You must use an authorized payment method and provide accurate billing information. Orders are generally processed after payment confirmation.

If you believe you have been charged incorrectly or more than once, please contact us for review.

6. Order Changes and Cancellations

Contact service@floraiilins.com promptly if you need to modify or cancel an order.

We will check whether the order can still be changed or stopped before dispatch. Changes and cancellations cannot be guaranteed once fulfillment preparation has begun.

If we successfully cancel the order before dispatch:

• No cancellation fee will be charged;

• The full amount paid, including any shipping charge, will be refunded;

• The refund will be issued to the original payment method within 5–10 business days after cancellation confirmation.

Once an order has shipped, please follow our Return & Refund Policy after delivery.

7. Shipping and Delivery

We currently ship to the United States.

Our standard shipping terms are:

• Processing time: 1–5 business days after payment confirmation;

• Estimated delivery: 10–15 business days after dispatch;

• Orders of $39.00 USD or more: Free standard shipping;

• Orders below $39.00 USD: $5.99 USD standard shipping.

Processing time is separate from delivery time. Business days exclude weekends and applicable public holidays.

Orders may be fulfilled through our facilities or fulfillment partners. The dispatch location may differ from our business address.

We will send a shipping confirmation email with tracking information after dispatch.

Delivery estimates may be affected by carrier disruptions, weather, holidays, or other delivery conditions. If a shipment is delayed, appears lost, or shows “Delivered” but cannot be located, please contact us so we can investigate and help resolve the issue.

A “Delivered” tracking status alone will not automatically result in rejection of a delivery complaint. We do not transfer all delivery responsibility to you when a package is handed to the carrier.

Please review our Shipping Policy for complete details.

8. Returns and Refunds

Eligible returns may be requested within 14 calendar days after delivery.

For change-of-mind returns, items must be unused, in their original condition, and include original packaging, accessories, and components where applicable.

Customers are responsible for return shipping costs for preference-based returns. Original outbound shipping charges are not refundable for these returns unless required by applicable law. We do not charge restocking fees.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required, we will arrange or cover the necessary return shipping.

For a full-order refund resulting from such an issue, we will also refund any original shipping charge paid.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. If no return is required, the refund is issued within 5–10 business days after approval.

Your bank or payment provider may require additional time to display the funds.

Please contact us before returning an item. Our business address is not a return address unless our support team specifically authorizes it.

Please review our Return & Refund Policy for the complete procedure and conditions.

9. Customer Responsibilities

Please provide accurate billing, contact, and delivery information and notify us promptly if you discover an error.

Use products according to their descriptions, instructions, and applicable safety information.

If incorrect customer-provided information causes a delivery problem, we will review the circumstances and explain available options and any necessary additional costs before you agree to an arrangement.

You will not be responsible for additional shipping costs caused by our fulfillment or addressing errors.

10. Intellectual Property

Website content, including text, images, graphics, logos, and designs, is owned by Wenzhou Haosi E-Commerce Co., Ltd., or used under authorization from the relevant rights holders, unless otherwise stated.

You may browse the website and use its content for personal shopping purposes. Other reproduction, distribution, modification, or commercial use requires appropriate authorization, except where permitted by applicable law.

11. Prohibited Activities

You must not:

• Use the website to commit fraud or other unlawful acts;

• Attempt unauthorized access to accounts or systems;

• Upload malicious code or interfere with website security;

• Submit knowingly false order or payment information;

• Infringe the intellectual property or other rights of others;

• Collect other users’ personal information without authorization.

We may take reasonable measures to investigate and address prohibited activities.

12. Third-Party Services

We use third-party providers to support functions such as payment processing, website hosting, shipping, analytics, and customer support.

Third-party services may have their own terms and privacy policies governing your direct use of those services.

Using third-party providers does not remove our responsibilities to you regarding your order, delivery assistance, returns, refunds, or applicable consumer protections.

13. Service Availability and Responsibility

We may maintain, update, or temporarily suspend website functions when reasonably necessary. We will make reasonable efforts to minimize disruption.

Website changes or interruptions do not remove our obligations concerning accepted orders, approved refunds, or other outstanding customer matters.

We do not guarantee that the website will always operate without interruption or error. Any limitation of responsibility applies only to the extent permitted by applicable law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes mandatory consumer rights and remedies.

14. Changes to These Terms

We may update these terms to reflect changes in our services, business practices, or applicable requirements.

The revised version will be posted on this page with an updated date. Where required, we will provide additional notice.

Updates apply prospectively and do not retroactively reduce your rights concerning an existing purchase. The terms presented when your order was placed continue to govern that purchase unless you agree otherwise or applicable law requires a different approach.

15. Contact and Business Information

For questions about these terms or assistance with an order, please contact:

Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.
Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817

Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China

For order-related inquiries, please include your order number and the email address used at checkout.

Please do not send returns to this business address unless specifically authorized by our support team.

Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.