FAQ
General Questions
What Is Floraiilins, and Who Operates the Store?
Floraiilins is an online store offering selected products for everyday spaces and occasions.
Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.
The company manages our store operations, including product sales, order processing, shipping coordination, customer support, returns, refunds, and after-sales assistance.
How Can I Contact Floraiilins?
For questions about products, orders, payments, shipping, returns, or refunds, please contact us:
Email: service@floraiilins.com
Phone: +86 13587611817
For order-related inquiries, please include your order number and the email address used at checkout.
Orders
How Do I Place an Order?
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Select your preferred product and any available options.
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Add the item to your cart.
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Review the items, quantities, and prices.
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Enter your shipping and payment information at checkout.
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Review the total amount before submitting payment.
After placing your order, you will receive an order confirmation email. If you cannot find it, please check your spam or junk folder or contact us for assistance.
Can I Modify or Cancel My Order?
Please contact service@floraiilins.com as soon as possible with your order number and the requested change.
We will check whether your order can still be modified or stopped before dispatch. Requests are not guaranteed because fulfillment may already be underway.
If we successfully cancel your order before dispatch, we will refund the full amount paid to your original payment method without a cancellation fee. The processing timeframe is stated in our Return & Refund Policy.
If your order has already shipped, please follow our Return & Refund Policy.
How Can I Check My Order Status?
Please review your order confirmation and shipping confirmation emails for updates.
You may also contact us with your order number and checkout email address for assistance.
Payments
What Payment Methods Do You Accept?
Available payment methods are displayed at checkout. Please review the options shown before completing your purchase.
Why Was My Payment Declined?
A payment may be declined because of incorrect billing details, insufficient funds, security checks, or restrictions set by your payment provider.
Please check your payment information or contact your payment provider. You may also try another payment method available at checkout.
If you are unsure whether a payment was completed, contact us before placing another order to help avoid duplicate purchases.
Shipping
Where Does Floraiilins Ship?
We currently ship to the United States. Available shipping options will be displayed at checkout.
Please provide a complete and accurate shipping address. If you notice an error after ordering, contact us promptly so we can check whether it can still be corrected.
How Long Does Order Processing Take?
Orders are generally processed within 1โ5 business days after payment confirmation.
This processing period is separate from the estimated shipping time. Business days exclude weekends and applicable public holidays.
How Long Does Delivery Take?
Standard shipping generally takes 10โ15 business days after dispatch, in addition to the processing period.
Delivery times are estimates and may be affected by holidays, severe weather, carrier disruptions, or address issues.
If your order exceeds the estimated delivery timeframe, please contact us so we can investigate.
How Much Does Shipping Cost?
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Orders of $39.00 USD or more: Free standard shipping.
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Orders below $39.00 USD: Standard shipping costs $5.99 USD.
Estimated delivery for both options is 10โ15 business days after dispatch.
Your applicable shipping charge and order total will be displayed at checkout before payment.
How Can I Track My Order?
Once your order has shipped, we will send a shipping confirmation email with tracking information.
Tracking updates may take time to appear after dispatch. If you have not received tracking details or the tracking has not updated for an extended period, contact us with your order number.
What Should I Do If My Package Is Delayed or Appears Lost?
Please email service@floraiilins.com with your order number and any available tracking details.
We will review the shipment, coordinate with the carrier or fulfillment partner where appropriate, and help determine the next steps. If the package is confirmed lost, we will arrange an appropriate replacement or refund at no additional cost to you.
What If Tracking Shows โDelivered,โ but I Cannot Find My Package?
Please check your delivery area, mailbox, building reception, and with household members or neighbors where appropriate.
If you still cannot locate the package, contact us with your order number and tracking details. We will review the delivery information and help investigate.
A โDeliveredโ tracking status alone will not automatically result in rejection of your request.
Returns & Refunds
Can I Return an Item?
Please refer to our Return & Refund Policy for the applicable return window and any product-specific exclusions.
For a change-of-mind return, items must be unused, in their original condition, and in their original packaging.
These change-of-mind conditions do not prevent you from reporting an item that arrives damaged, defective, incorrect, or materially different from its description.
How Do I Request a Return?
Email service@floraiilins.com and include:
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Your order number and checkout email address;
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The item you wish to return;
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The reason for your request;
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Relevant photos or videos, where applicable.
Our team will review your request under the Return & Refund Policy and provide the next steps.
Where Should I Send My Return?
Once your return request is approved, our support team will provide the appropriate return address and instructions.
Please do not send returns to our business address unless our support team specifically authorizes it.
Who Pays for Return Shipping?
For change-of-mind or preference-based returns, customers are responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required for such an issue, we will cover the necessary return shipping costs.
How and When Will I Receive My Refund?
Approved refunds are issued to the original payment method.
For returns, refund processing follows receipt and inspection of the returned item. The specific processing timeframe, including refunds approved without a return, is stated in our Return & Refund Policy.
Your bank or payment provider may require additional time to display the funds after the refund is issued. If you have not received a refund within the stated timeframe, please contact us.
Product Issues
What If My Item Arrives Damaged, Defective, or Incorrect?
Please contact us as soon as reasonably possible with your order number, a description of the issue, and relevant photos or videos where available.
We will review the problem and provide an appropriate replacement, refund, or return solution at no additional cost to you.
What If an Item Is Missing from My Order?
Please contact us with your order number and details of the missing item.
We will check whether your order was shipped in separate packages or whether an item was omitted. If an item is confirmed missing, we will arrange an appropriate replacement or refund at no additional cost to you.
Account & Privacy
Do I Need an Account to Place an Order?
Please follow the checkout options available on our website. If guest checkout is available, you can place an order without creating an account.
How Is My Personal Information Used?
We handle personal information as described in our Privacy Policy, including for order processing, payment coordination, delivery, customer support, website operation, and fraud prevention.
Please review our Privacy Policy for further information about how personal information is collected, used, and shared, and how to contact us about privacy requests.
Business Information
Brand Name: Floraiilins
Legal Company Name: Wenzhou Haosi E-Commerce Co., Ltd.
Business Address:
Room 130, No. 33-10 Fangshengchi
Songtai Subdistrict, Lucheng District
Wenzhou City, Zhejiang Province, China
Customer Support Email: service@floraiilins.com
Customer Support Phone: +86 13587611817
Floraiilins is operated by Wenzhou Haosi E-Commerce Co., Ltd.